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Managed IT services for Twin Cities businesses
We become your IT department. Your staff get a help desk that knows your setup, and your systems get watched, patched and backed up before problems reach anyone's desk.
What's included
- Help deskCall, email or open a ticket and reach a technician who already knows your network.
- Monitoring and alertsServers, workstations and network gear are watched around the clock so issues are caught early.
- Patching and updatesWindows, macOS and third-party apps kept current on a schedule that doesn't interrupt work.
- Backup and recoveryBusiness data backed up and test-restored, so a failed drive or deleted folder is an inconvenience, not a crisis.
- Vendor managementWe deal with your internet provider, phone vendor and software support so you don't have to.
- IT planningRegular reviews of what's aging out, what it will cost, and what to budget for next year.
Common questions
What does a managed IT agreement cover?
Day-to-day support, monitoring, patching, backup and vendor coordination for the users and devices in the agreement. Projects like an office move or server replacement are quoted separately, so there are no surprises on the monthly invoice.
Do we have to sign a long contract?
Tell us what you need and we'll talk through terms. We'd rather keep clients because the service is good than because a contract says so.
Can you take over from our current IT provider?
Yes. We handle the handoff: collecting passwords and documentation, checking backups and getting monitoring in place before the switch. If you'd rather keep your current provider or in-house IT person, we can work alongside them instead. See Co-managed IT.
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Not sure where to start?
Get a free IT assessment, or talk it through with us.